Contact PauseWell Support
Need help with your account, subscription, app features, or something that isn't working as expected? We're here to help.
Contact SupportCommon Questions
In PauseWell, go to Me → Profile, scroll down, and select “Delete my account & data.” Follow the confirmation steps shown in the app.
Open PauseWell and go to the subscription area under Me. Select “Restore purchases” while signed in with the Apple ID originally used for the purchase.
Apple Health features require permission to access supported health information. You can review the permissions granted to PauseWell through Apple Health and your device privacy settings. Available information will also depend on the data recorded on your device.
PauseWell requires microphone access when you choose to log symptoms by voice. Speak naturally about what you're experiencing and review your entry before continuing.
Go to Me → History → Doctor Report. From there you can generate your longitudinal wellness report and save or share the PDF.
Some insights require enough logged history to identify a meaningful pattern. Continue logging your experiences over time as your personal history develops.
Privacy & Your Data
Your health and wellness information is personal. Review how PauseWell handles your information in our Privacy Policy.
Terms of Use
Review the terms governing your use of PauseWell.
Wellness Disclaimer
PauseWell is a wellness tracking and educational tool. It does not provide medical diagnoses, treatment recommendations, or clinical advice. Always consult a qualified healthcare professional before making medical decisions.
Account & Data Deletion
You can request deletion of your PauseWell account and associated data at any time.
To request deletion:
- Email support@pausewell.net from the email address associated with your PauseWell account.
- Use the subject line Delete My PauseWell Account.
- We will verify the request and process the deletion.
Data deleted with your account may include: your profile and account information, symptom and wellness logs, cycle information, treatment and supplement logs, movement logs, journal entries, Community content associated with your account, preferences, and other user-created PauseWell data.
Account deletion requests are processed within 30 days. Certain information may be retained when required for legal, security, fraud-prevention, or financial recordkeeping obligations. Any retained information will be kept only for the applicable required retention period.
For questions about account or data deletion, contact support@pausewell.net.